Refund policy

Moonlight – Order and return Process and Policies
Custom Order Process
1. When you contact us, one of our designers will provide you with personalized assistance
and all the necessary information about our exclusive Moonlight pieces.
2. If you decide to place an order, a client profile will be created including your name, phone
number, email, and the address for delivery and installation.
3. Our designer will then gather the specific details of your Moonlight—such as size, color,
and type of lighting. These preferences are essential to ensure your piece is truly unique and
tailored to your vision.
4. To confirm your order, a guarantee deposit must be made. This amount will be deducted
from the total balance upon final payment.
5. The total payment is only required after the Moonlight has been delivered and installed at
the address provided during the ordering process.
Cancellation Policy
- If the order is canceled during the production period or at the time of delivery for reasons
unrelated to Artifexly-Design, the deposit will not be refunded.
- As each Moonlight is a fully customized piece, once it has been delivered, installed, and the
invoice has been signed, returns are not accepted. Your signature upon delivery confirms
your approval.
Delivery and Installation
- Artifexly-Design handles the delivery and installation of all Moonlight pieces directly,
ensuring each item arrives safely and is properly installed, thus avoiding any issues caused
by third-party installations.
- The estimated delivery time is 15 days from the moment the order is placed and the deposit
is received.
Warranty
- All Moonlight pieces include a 6-month warranty, which covers lighting malfunctions, sensor
issues, or power supply failures.
- This warranty will be voided if any damage is caused by improper handling or by anyone
other than our certified installation team.